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Account Manager/Trainer

Account Manager/Trainer Lincoln
clock 12th Feb 2019 person Full time, permanent money £18,000 to £24,000 (based on experience) +bonus scheme

The role

We are looking for an account manager / trainer to join our exciting and growing business which specialises in producing software for the education sector.

This role is varied - you'll be managing customer accounts on a day to day basis and delivering onsite training from time to time too. As an account manager/trainer you will have a deep understanding of the product and be able to impart that knowledge to new and existing customers.

Your main responsibilities will include:

  • Delivering on site training to schools
  • Helping to manage a portfolio of accounts
  • Engaging with and maintaining good relationships with schools
  • Liaising with other internal departments
  • Helping to organise user groups and group meetings
  • Identifying customer needs and exceeding their expectations at every opportunity
  • Keeping up to date with general administration tasks e.g. maintaining the calendar, CRM
  • Assist with high priority requests and identify issue escalations as needed

The person

You will be joining a small friendly team of support, development and sales staff. You must have a keen interest in working in a fast paced environment, and will be ambitious and flexible. The role requires a confident, dynamic and self-motivated professional, dedicated to providing exemplary customer service to our network of schools.

You will:

  • Be a strong team player who will work well in a tight knit team
  • Have a polite, professional and approachable manner
  • Ideally have previous experience of the education sector and experience in customer service (but neither of these is essential)
  • Have a good working knowledge of general computer systems
  • Be capable of independent decision-making and have proactive problem-solving skills
  • Be committed to the success of a small company as it grows
  • Have excellent verbal and written communication skills (English)
  • Have a full UK Driving License, and the ability to travel and work away from home a couple of nights per month.

Location: Lincoln

Job type: permanent, full time

Salary: £18,000-£24,000 + bonus scheme (based on experience)


How to apply

To apply for this role please click apply below

The deadline for applications is 6pm on Monday 25th March 2019.

If you have any further questions please email us at recruitment@thekeysupport.com

Apply Here
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